Return & Exchange Policy

Honest artisan pricing with a dedicated exchange policy for damaged or incorrect deliveries.

Mandatory Unboxing Video Requirement

To safeguard both our clients and artisans, a single continuous, uncut video showing the sealed parcel before opening and demonstrating the defect is strictly mandatory for all claims regarding transit damage or missing/incorrect items. Claims without a valid unboxing video cannot be entertained.

1. No Returns Policy

At The Paalav Studio (operated by H.P enterprise), every garment is meticulously tailored, hand-finished, and curated. We maintain a strict No Returns policy for change-of-mind, buyer's remorse, or minor screen-color variations.

2. Eligible Reasons for Exchange

We gladly facilitate a replacement or size exchange under the following specific circumstances:

The delivered parcel or garment has manufacturing defects or physical transit damage.
An incorrect product, size, or silhouette was dispatched compared to your invoice.

3. Claim Window (7 Calendar Days)

Any exchange claim must be submitted to our support team within 7 calendar days from the official delivery timestamp recorded by our courier partner. Claims filed after this window will be gracefully declined.

4. Resolution & Monetary Refunds

Once your unboxing video and claim are verified, our studio will ship a fresh replacement piece at zero additional cost. If the exact replacement piece is permanently out of stock in our Surat inventory, a full monetary refund will be promptly initiated back to your original payment method within 5–7 business days.

5. How to File an Exchange Claim

You can initiate an exchange directly by opening a ticket on our official support portal or emailing us:

support@thepaalavstudio.com Open Support Ticket

Ready to raise an exchange?

Have your order number and unboxing video ready for immediate verification.

Raise Exchange Request

Secure Checkout

Dispatch within 24–48 hours · Express Delivery