Complimentary shipping on orders over ₹1,999 • Made for everyday celebrations
The PaalavStudio
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Logistics & Delivery

Shipping & Delivery Policy

Clear dispatch timelines, trusted logistics partners, and complimentary delivery details.

Swift Dispatch

Within 24 to 48 hours

Free Shipping

Complimentary over ₹1,999

Courier Partner

Delhivery Express Tracked

1. Dispatch Timeline

All confirmed orders are processed, quality-inspected, and dispatched within 24 to 48 hours from our studio in Surat, Gujarat. Please note that order processing and dispatch do not occur on Sundays and gazetted national holidays.

2. Delivery Timeline & Transit

Once dispatched, the standard transit window is 5 to 7 business days across metro cities and major districts across India. For remote locations or regional zones, delivery may take an additional 1–2 working days depending on local courier logistics.

3. Shipping Fees & Thresholds

We offer Complimentary Express Delivery on all orders valued at ₹1,999 or above. Orders below ₹1,999 incur a modest flat shipping fee of ₹99 anywhere in India.

4. Courier Partners & Tracking AWB

We partner with trusted express couriers including Delhivery to ensure safe, secure transit. You will receive an automated SMS and WhatsApp update with your live tracking AWB link as soon as your shipment is dispatched.

5. Delays in Transit

The Paalav Studio (H.P enterprise) guarantees dispatch within the specified 24–48 hour window. While transit delays caused by extreme weather, regional disruptions, or courier operational backlogs are beyond our direct control, our client support team will actively coordinate with the logistics hub to expedite delivery on your behalf.

Need an urgent delivery update?

Reach out to our client support team or track your package in your profile.