Legal · Customer confidence
Privacy, explained plainly.
We want you to know what information we collect, why we need it, and the choices available to you. This policy is written for The Paalav Studio’s India storefront.
1. Who we are
The Paalav Studio is an India-focused online fashion storefront for sarees, dresses, sets, and related services. In this policy, “Paalav”, “we”, “us”, and “our” refer to The Paalav Studio.
2. Information we collect
We may collect the information you provide when you create an account, place an order, contact us, subscribe to updates, or use our checkout: your name, email address, phone number, delivery address, order details, and messages to our support team. Google sign-in may also share your name, email address, and profile identifier with us.
3. How we use information
We use information to process and deliver orders, confirm payments or cash-on-delivery requests, provide support, maintain account access, prevent fraud and misuse, improve our storefront, send updates where you have opted in, and meet applicable legal, tax, accounting, and consumer-protection obligations in India.
4. Payments and service providers
Payment, authentication, hosting, delivery, analytics, email, and customer-support partners may process limited information on our behalf. We do not ask you to share card numbers, UPI PINs, passwords, or one-time passwords with our support team. Payment details should be entered only through the secure payment interface presented at checkout.
5. Cookies and local storage
We use essential cookies and browser storage to keep your session, bag, consent choice, and checkout experience working. Optional analytics or marketing technologies should be enabled only with your choice through our consent controls. You can clear browser storage or adjust browser settings, though some shopping features may stop working.
6. Sharing and retention
We share information only when needed to fulfil your order, operate the service, comply with law, protect our customers and business, or with your direction. We retain records for as long as reasonably necessary for the purpose collected and for applicable tax, accounting, dispute, fraud-prevention, and legal requirements.
7. Your choices and rights
You may ask us to access, correct, update, or delete personal information that we hold, subject to records we must retain by law. You may withdraw marketing consent, request help with account access, or raise a concern about how your information is used. We may need to verify your identity before acting on a request.
8. Children and security
The storefront is intended for adults and is not directed at children. We use reasonable administrative, technical, and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure. Please contact us promptly if you believe your account or order information has been misused.
9. Grievance contact
For privacy questions, correction or deletion requests, consent withdrawal, or complaints, contact our grievance desk at hello@thepaalavstudio.in with the subject “Privacy request”. We aim to acknowledge requests promptly and respond within the period required by applicable law.
10. Updates
We may update this policy when our services, technology, or legal obligations change. The latest version will be posted on this page with its effective date. Continued use after an update means you have read the revised policy to the extent permitted by law.
This page is general customer information and is not a substitute for advice from a qualified legal professional. Please replace placeholder business details with your registered entity, address, GSTIN, and designated grievance contact before launch.